Return and refund policy

Returns and Refund Policy

Perishable goods, including food and supplements, cannot be returned. Since Venus Vitality LLC’s products are food-based natural supplements, we are unable to offer refunds or exchanges on any purchases.
Additionally, we adhere to world-leading quality standards with our products. To maintain compliance with our strict quality protocols, we cannot accept any products back once they have left the warehouse. As you can understand, we cannot control what happens to goods after they leave our facility. This policy ensures that you receive the highest quality standards, safeguarding your health and well-being.

Shipping Carriers

Venus Vitality LLC is not liable for any goods lost or damaged by UPS, USPS, FedEx, Amazon, or any other third-party shipping carriers.
In other cases where your product does not arrive or is damaged, Venus Vitality LLC may issue a discretionary refund. If we decide to issue a refund, it will be credited to your original form of payment. However, we are happy to offer full refunds under our money-back guarantee listed below.

Refunds Are Not Provided for the Following:

  • Taste Preference:
    We prioritize the effectiveness of our products and strive to create supplements that not only improve your health but taste great. However, we understand that taste is subjective. Unfortunately, we cannot issue refunds based solely on taste preferences. If you don’t experience the expected health benefits from our products, please contact us, and we may consider a discretionary refund.
  • Allergies to Ingredients:
    It is your responsibility to review the ingredients in each product to ensure there are no allergens that could affect you. All ingredients and nutritional information are available on our website. If you have any questions, please reach out to our customer service team before making a purchase.
  • Over-Ordering:
    If you accidentally ordered more products than intended, please contact us within 48 hours of your purchase at contact@venusvitalitynu.com, and we’ll assess your case. Once the products have been received, however, we cannot issue a refund.
  • Incorrect Item Ordered:
    It's your responsibility to ensure you order the correct item. If you're uncertain, feel free to reach out to our customer service team for assistance. If you realize you ordered the wrong item, please contact us immediately, and we’ll try to cancel your order before it ships. However, we cannot guarantee this, especially if the order has already been processed and shipped.

Venus Vitality LLC’s Guarantee

We stand behind the quality and effectiveness of our products with a 100% Risk-Free, 60-Day Money-Back Guarantee. If, after using our supplements, you don’t notice any improvement, simply reach out to our customer support team within 60 days, and we’ll arrange a full refund—no questions asked.

Conditions:

  • The guarantee applies to the 1 jar/1 month option. If you purchase a bundle, the refund will only cover the first month’s supply.
  • You must follow the dosage instructions on the product. If you don’t see any results after taking the supplements for a minimum of 30 days to see results; contact us for a refund.
  • Please note that while we understand taste is important, the guarantee does not cover flavor preferences alone.
After requesting a refund under this 60-day guarantee, you will not be able to repurchase the same product from our store.